FAQ's

You should find the answers to all your questions here but should you need more help or advice then please don't hesitate to contact us via any of the following methods. We'd be pleased to hear from you.

To view Hill Interiors current wholesale prices and place orders you must first register with us. We will review your information and upon acceptance you will be emailed a temporary username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels, prices and place an initial order with us.

Once you have placed your first order, you will be emailed your permanent username and password. This should be used for all future transactions and will enable you to access the lower minimum "top-up" order threshold, applicable to wholesale customers (not Dropship). 

To register with us click here.
 

To view Hill Interiors current prices and place orders you must first register with us. Simply complete the form and submit. Once we have reviewed your information you will be emailed a temporary username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels and will allow you to place an initial order with us. This form will not allow you to apply for a 30 day credit account. You may only apply for a 30 day credit account after you have placed your first order with Hill Interiors.

Once you have placed your first order, you will be emailed your permanent username and password. This should be used for all future transactions and will enable you to access the lower minimum "top-up" order threshold, applicable to wholesale customers (not Dropship). 

WHOLESALE ORDERS: The current minimum order amount for your first order is £500 exclusive of VAT (this total can include both in and out of stock items). Once you have placed your first order of £500 or more, you will be given a unique login name and password where future "top up" orders will then be processed with a minimum of £200. We can not accept orders below £500 for your first order. Your order can be comprised of both 'in stock' and 'out of stock' items as long as the total value of all items reaches the minimum order value. For example, your first order with Hill Interiors could be made up of £375 of goods in stock and £125 that are out of stock.

DROPSHIP ORDERS: There is no minimum order value when placing an order for Dropship delivery to your end customer.


PLEASE NOTE: UNDER SALE CONDITIONS THE MINIMUM ORDER VALUE MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

From the 1st May 2018 our carriage rates changed for Mainland Great Britain customers.

DROPSHIP ORDERS: Delivery charges are automatically applied at check-out. For delivery charge info, please see here: https://www.hill-interiors.com/dropship/

WHOLESALE ORDERS: All orders over the value of £500 are sent carriage free* via a 3 day delivery service via Palletways. Optional Next working day delivery is available at a charge of £10.

The minimum order/part order value which we are able to despatch is £200**. Orders with a value between £200 and £499.99 will be charged a £20 delivery fee and your order will be shipped out using Palletways 3 working day service. Optional next working day delivery is available at an additional cost of £10.

All orders are dispatched via Palletways as a trackable service. We aim to despatch all orders within 1 - 3 working days, alternatively you can request a specific day at checkout.

For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependent on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times.

As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days.

Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender (Hill Interiors) with the driver.

*Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carrier's standard rates.

** Please note our minimum order value is £500 for your first order with Hill Interiors, thereafter it will reduce to £200.

PLEASE NOTE: UNDER SALE CONDITIONS THE CARRIAGE PAID & CHARGEABLE VALUES MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

If you have a specific requirement with delivery then please let us know before we despatch by entering delivery notes in the checkout and we can try our best to fulfil that for you. You will also be able to request specific delivery dates.

PLEASE NOTE: UNDER SALE CONDITIONS THE DESPATCH TIMES MAY VARY DUE TO THE VOLUME OF ORDERS. WE WILL TRY AND MEET ANY SPECIFIC REQUESTS

Our sagepay card payment system is one of the most secure payment processing systems on the market. We have not had a single problem with Sagepay so we can offer total security. No card details are stored on our system and Hill Interiors staff do not even see them. We have now added other payment options, including BACS and 30 day account options, if this is required, download, fill in and post an original copy of the 30 day account application form remembering to sign the back.

If you can not log into our website but you do have an account number (eg. PZIT001) then please use the 'get password' request form. This will email the password back to the email address associated with the account. If you have placed an order with us in the past then please do not re-register. 

If you used to log into our old website using 'hand' as the username and 'painted' as the password then this will no longer work. If you have previously placed an order and had that despatched then your account number will be on the bottom of your invoice. If you can not find the invoice then please contact the office on 01845 567044 during office hours and we will locate your account number. If you have not traded with us in the past then you will need to re-register with us. This will give you a new username and password that you can use to place your first order.

If you have never visited our website before and you wish to trade with us then please register with us and we will get you a password.

Hill Interiors will pack and send out your order from our warehouse in perfect condition. We use multiple carriers including, Palletways, DPD, UPS, Parcelforce for shipment of parcels or pallets and they have a good quality service. On receipt of your delivery, you must inspect your pallets or parcels for any damages or discrepancies whilst the driver is there and before you sign for the delivery. If there are damages then do not sign for the delivery or sign for as "damaged". We are not able to make any claim or replace damaged items unless the items have been signed for as damaged with the driver. Please also ensure that you keep any original packaging. This will be required in the case of a collection being being arranged. Please email all queries regarding damages including photographic evidence to [email protected] WITHIN 3 DAYS OF YOUR INVOICE!

Yes! We are now able to able offer a drop ship service, or DHD (Direct Home Delivery) service. Simply list our products on your website or an online marketplace, take your customers order and we will sort the rest! All we ask is that you respect your fellow traders, and price it accordingly, if everyone at the minimum doubles the trade price, that would be greatly appreciated.
 
Please click here for full details, or paste the following link into your browser: https://www.hill-interiors.com/dropship/

If an item is showing out of stock, there are two possibilities, it has either sold out and is not being replaced or there are more coming in. The "in soon" information on our website shows how many of a certain product we have got on the way. If the product is showing in soon, please place your order and we will send it on to you when it has come into stock (phoning you first to book it in). If your items fall below £100.00 your order will be automatically cancelled (unless your order is for Dropship), also when you have placed items on back order which fall over £100.00 but do not meet £200.00 minimum dispatch value you will need to increase the back order to £200.00 excluding VAT, to ensure the order can be processed and dispatched.

*PLEASE NOTE*

WE WILL NOT SEND ANY BACK ORDER ITEMS OUT THAT FALL BELOW THE £200.00 MIN VALUE TO DISPATCH ON BACK ORDERS (UNLESS THE ORDER IS FOR DROPSHIP CUSTOMER) 

When you fill in a trade account application form on our website, this is emailed to us, we check you are a trading company then reply by sending you a logon name and password for our website. This stage is to protect retailers by not allowing the public to see the trade prices. Once you have got the logon on name and password by email, you can see live stock information, prices and can place a trade order and pay by credit card.

Credit accounts are based on a 30 day period, if you would like to apply for a credit account please visit our credit account webpage and download the form. Once you have filled it in, signed the back to agree to our terms, we will check your references and set you a credit limit.

Hill Interiors prices are very keenly priced. The only further discount we can give our wholesale customers is if you buy large quantities of our products. Please contact your local area Sales Representative to discuss this further.

Dropship orders will always be subject to the full trade price of the products dispatched. Any offer or discount code cannot be applied to a dropship order.

Hill Interiors have a policy that will allow us to match or beat any quotes from other companies for our non exclusive products, email or phone us to discuss.

If you email [email protected] we will point you in the direction of your nearest stockist.

Every week Hill Interiors has containers of our furniture coming into UK suppliers, chains of stores and larger independents. If you think you could take a 40 foot container of mixed furniture directly from our factory, email to [email protected] with the word CONTAINER in the heading and we will contact you to discuss prices, lead time and other options with you.

We have 2 main painted furniture factories and most of our furniture items can be mixed and matched in quantities as low as 12's of bigger items and 24's of smaller bits.

Hill Interiors does not touch the products, we just handle the transaction asnd put on a percentage for our trouble.

Packaging and labelling can all be bespoke, you literally are the importer, but with no risk: if it all comes in wrong, it is us that foot the bill, not you!

An ideal option for those starting up, wanting to move into importing or with high volume sales.

We look forward to hearing from you.

Hill Interiors take your privacy and data security very seriously. We have updated our privacy policy as of 22nd May 2018 in line with the latest GDPR laws. If you have any questions please email us at [email protected].