Welcome to our NEW Website! Please remember your log-in username is now your email address (rather than your account number). You can add additional users to your account within the 'My Account' area.

FAQs


You should find the answers to all your questions here but should you need more help or advice then please don't hesitate to contact us via any of the following methods. We'd be pleased to hear from you.

General

Please see our dedicated Returns page at https://www.hill-interiors.com/returns/

Yes! We are now able to able offer a drop ship service, or DHD (Direct Home Delivery) service. Simply list our products on your website or an online marketplace, take your customers order and we will sort the rest! All we ask is that you respect your fellow traders, and price it accordingly, if everyone at the minimum doubles the trade price, that would be greatly appreciated.
 
Please click here for full details, or paste the following link into your browser: https://www.hill-interiors.com/dropship/

If an item is showing out of stock, there are two possibilities, it has either sold out and is not being replaced or there are more coming in. The "in soon" information on our website shows how many of a certain product we have got on the way. If the product is showing in soon, please place your order and we will send it on to you when it has come into stock (phoning you first to book it in). If your items fall below £100.00 your order will be automatically cancelled (unless your order is for Dropship), also when you have placed items on back order which fall over £100.00 but do not meet £200.00 minimum dispatch value you will need to increase the back order to £200.00 excluding VAT, to ensure the order can be processed and dispatched.

*PLEASE NOTE*

WE WILL NOT SEND ANY BACK ORDER ITEMS OUT THAT FALL BELOW THE £200.00 MIN VALUE TO DISPATCH ON BACK ORDERS (UNLESS THE ORDER IS FOR DROPSHIP CUSTOMER) 

When you fill in a trade account application form on our website, this is emailed to us, we check you are a trading company before your account is authorised. This stage is to protect retailers by not allowing the public to see the trade prices. Once your account is verified, you can see live stock information, prices and can place a trade order and pay by credit/debit card.

Credit accounts are based on a 30 day payment period, if you would like to apply for a credit account please visit our credit account webpage and download the form. Once you have filled it in, signed the back to agree to our terms, we will check your references and set you a credit limit.

Hill Interiors prices are very keenly priced and we do offer volume quantity discounts. The only further discount we can give our wholesale customers is if you buy large quantities of our products. Please contact us to discuss this further at https://www.hill-interiors.com/contact/

Dropship orders will always be subject to the full trade price of the products dispatched. Any offer or discount code cannot be applied to a dropship order.

Hill Interiors have a policy that will allow us to match or beat any quotes from other companies for our non exclusive products, contact us to discuss https://www.hill-interiors.com/contact/.

Why not have a look at our stockists page to see if there is a stockist in your area https://www.hill-interiors.com/stockists/

To log in you will need the account email address and password that is set up on the account. Hill Interiors staff do not have access to the passwords and if you can not remember then please click the forgot password link at https://www.hill-interiors.com/forgot-password/

Hill Interiors no longer use the account number as a method to access the account.

If you continue to have problems please let us know by using our contact us page https://www.hill-interiors.com/contact/

Every week Hill Interiors has containers of our furniture coming into UK suppliers, chains of stores and larger independents. If you think you could take a 40 foot container of mixed furniture directly from our factory, email to [email protected] with the word CONTAINER in the heading and we will contact you to discuss prices, lead time and other options with you.

We have 2 main painted furniture factories and most of our furniture items can be mixed and matched in quantities as low as 12's of bigger items and 24's of smaller bits.

Hill Interiors does not touch the products, we just handle the transaction and put on a percentage for our trouble.

Packaging and labelling can all be bespoke, you literally are the importer, but with no risk: if it all comes in wrong, it is us that foot the bill, not you!

An ideal option for those starting up, wanting to move into importing or with high volume sales.

We look forward to hearing from you.

To view Hill Interiors current wholesale prices and place orders you must first register with us at https://www.hill-interiors.com/register/. Please ensure that you complete the form. You will then be sent an email validation request. Once the account is confirmed then you will have access.

 

Hill Interiors take your privacy and data security very seriously. We have updated our privacy policy as of 22/04/2021 in line with the latest GDPR laws. Please read it at https://www.hill-interiors.com/privacy-and-cookie-policy/. If you have any questions please email us at [email protected].

Yes, we have a Dropbox account specificially for sharing our images with you.

To access it, simply log into the website and click "My Account" and look in the downloads area or click this link https://www.hill-interiors.com/members/downloads/

We produce a number of resources for our customers including dropship feeds, product photography and customisable catalogues. Please visit https://www.hill-interiors.com/members/downloads/

Yes, we encourage all of our customers to come and be inspired by our showroom. The showroom lies just off the A6055 (The A1 service road) near Burneston in beautiful North Yorkshire, postcode: DL8 2JW.

In the current situation, we are adopting the following Covid-safe processes and we are using an appointment booking system to ensure staff and visitors can maintain safe distancing at all times​.

TO BOOK, CLICK HERE OR CALL US ON 01845 567044

For full details of what to expect from your showroom experience, please click here

For a sneak peek at what awaits you, view our virtual showroom tour, here.

Products

To view Hill Interiors current prices and place orders you must first register with us.

WHOLESALE ORDERS: The current minimum order amount for your first order is £500 exclusive of VAT (this total can include both in and out of stock items). Once you have placed your first order of £500 or more, you will be given a unique login name and password where future "top up" orders will then be processed with a minimum of £200. We can not accept orders below £500 for your first order. Your order can be comprised of both 'in stock' and 'out of stock' items as long as the total value of all items reaches the minimum order value. For example, your first order with Hill Interiors could be made up of £375 of goods in stock and £125 that are out of stock.

DROPSHIP ORDERS: There is no minimum order value when placing an order for Dropship delivery to your end customer.


PLEASE NOTE: UNDER SALE CONDITIONS THE MINIMUM ORDER VALUE MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

Our Sagepay card payment system is one of the most secure payment processing systems on the market. We have not had a single problem with Sagepay so we can offer total security. No card details are stored on our system and Hill Interiors staff do not see them. We have now added other payment options, including BACS and 30 day account options. If a 30 day account is required, download, fill in and post an original copy of the 30 day account application form remembering to sign the back.

To see more information about our 30 days credit account click here.

Please Note: All dropshipping orders must be paid for at the time of placing an order regardless of whether stock is available or not.

Delivery

DROPSHIP ORDERS: Delivery charges are automatically applied at check-out. For delivery charge info, please see here: https://www.hill-interiors.com/dropship/

WHOLESALE ORDERS: All orders over the value of £500 are sent carriage free* via a 3 day delivery service via Palletways. Optional Next working day delivery is available at a charge of £10.

The minimum order/part order value which we are able to despatch is £200**. Orders with a value between £200 and £499.99 will be charged a £20 delivery fee and your order will be shipped out using Palletways 3 working day service. Optional next working day delivery is available at an additional cost of £10.

All orders are dispatched via Palletways as a trackable service. We aim to despatch all orders within 1 - 3 working days, alternatively you can request a specific day at checkout.

For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependent on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times.

As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days.

Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender (Hill Interiors) with the driver.

*Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carrier's standard rates.

** Please note our minimum order value is £500 for your first order with Hill Interiors, thereafter it will reduce to £200.

PLEASE NOTE: UNDER SALE CONDITIONS THE CARRIAGE PAID & CHARGEABLE VALUES MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

If you have a specific requirement with delivery then please let us know before we despatch by entering delivery notes in the checkout and we can try our best to fulfil that for you. You will also be able to request specific delivery dates.

PLEASE NOTE: UNDER SALE CONDITIONS THE DESPATCH TIMES MAY VARY DUE TO THE VOLUME OF ORDERS. WE WILL TRY AND MEET ANY SPECIFIC REQUESTS

Hill Interiors can ship wholesale orders internationally. We can deliver to your chosen address or forward to a freight forwarder, which ever you prefer. We are currently trading using the EXW or DAP incoterms and can provide packing lists and commercial invoices with the shipment. Under EXW terms you 'the buyer' will make all the shipping arrangements and be responsible for customs declarations. Under DAP terms we will export the goods and pay the export custom fees. You 'the buyer' will be responsible for import custom fees & duties in your country. We advise that you are registered for VAT, have an EORI number and ideally a deferment account.

If you place the order online we do not add shipping at checkout as we will need to calculate and quote you shipping before the order is confirmed. We use a number of pallet services and fast parcel delivery services to get products to you as quickly as possible.

Please note that we are currently unable to ship dropship orders to the EU. This is because we are unable to make customs declarations on your behalf. We are looking at solutions for this so that we can resume dropshipping to overseas locations as soon as possible.

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