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Hill Giftware Limited t/a Hill Interiors

Privacy Policy – Effective 22nd May 2018 (Updated 22/4/2021)

Hill Giftware Ltd t/a Hill Interiors are committed to maintain the trust and confidence of our website users. In this privacy policy we will provide information on when and why we collect personal information, how we use it and how we keep it secure. This policy is effective from May 22nd 2018 and has been updated to comply with the General Data Protection Regulation (GDPR) requirements and subsequent changes in business practice.

Like most websites Hill Giftware Limited t/a Hill Interiors use cookies to enhance the user experience. Cookies are small data files which are placed on your devices (including computers, phones and tablets) hard drive as you browse this website and collect information such as remembering your preferences and assist in shopping cart performance. Additional cookies provide a unique customer experience through targeted products, social media sharing and also assist in paying third parties when a product is sold. Cookies also help us analyse data about website traffic so that we can refine the website to meet customer needs. Cookies do not allow us to access your computer and we do not collect any identifiable details such as contact information. Our cookies are designed on behalf of Hill Giftware Ltd t/a Hill Interiors and other third parties who participate with us in marketing programmes.

Cookies help provide you with the best experience on our website however you can choose to accept, decline or restrict the use of cookies. Most browsers will accept cookies automatically but you can turn this off. This process will be different in every browser however here are some examples:-

Microsoft Edge – Click the 3 dot icon in the top right of the navigation bar, click 'Settings', then in the list find 'Privacy, Search and Services'. You can then set the tracking prevention preference you wish to have (Basic, Balanced or Strict). The default option is usually Balanced on first installation.
Safari (iOS) - Open the Settings app, click on Safari, under Privacy & Security adjust the ‘Block All Cookies’ slider (On or Off). The default selection is off.
Google Chrome - Choose Settings (The 3 dot icon in the top right hand corner). Select ‘Privacy and security’. You will then see ‘Cookies and Other site data’ which has a variety of settings to block 3rd party cookies, block all or allow all.
Google Chrome (Android) - Open Chrome and click the '3 dot icons', go into 'Settings' and then choose 'Site Settings'. Options are allow, block, block all

To comply with GDPR practices, Hill Giftware Limited t/a Hill Interiors also use a Cookie Manager script which will seek consent to use cookies from you every 12 months. You will be able to customise your cookie settings should you wish at any time, turning off any cookie types you do not wish to consent to.

Hill Giftware Ltd t/a Hill Interiors use several analytic website scripts provided by third parties to collect log information and the effectiveness of our marketing campaigns. This is provided through our use of Google Analytics and Force 24. Information from these scripts allows us to visually interpret how people have found us, which pages they visit when they are on the website and where it is necessary to make changes to the website. The information collected by Force 24 and Google also helps us provide the ability to market relevant products to you where you’ve expressed an interest. If you wish to opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout where you will need to download a Google Analytics Opt-out Browser Add-on.

The Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245?hl=en. You are able to view the Force 24 privacy policy at https://www.force24.co.uk/privacy/.

If you have any queries about our use of these analytics products please contact us at [email protected].

Google Remarketing & Advertising
Google Remarketing is service that delivers advertising to our users whilst they are visiting another website where Google provides adverts. Hill Giftware Ltd t/a Hill Interiors may use this service as part of a marketing campaign. When you use the Hill Giftware ltd t/a Hill Interiors website, Google will store information about the products and pages you view on our website in cookies. This is anonymous and the information is used by Google to tailor adverts on other sites. This function can be disabled by visiting Google's ad settings page at https://adssettings.google.com/. For your information there are many other behavioural advertising services that tailor adverts to you. You may like to visit Ad Choices - https://www.youronlinechoices.com/uk/your-ad-choices. By turning off these services you may still receive advertisements but they may not be tailored to you.

Mailing List
Hill Giftware Limited t/a Hill Interiors love to keep in touch with our customers. We use our marketing emails to tell our customers or consenting prospective customers about our new products, when we’ve had a delivery of a new product range and notify about any promotional codes, special offers and sales that we choose to offer. When you register with Hill Interiors you are offered the option to join our mailing list. You are not opted in by default. If you contact us with a query you are able to opt in to our mailing list. In the ‘My Account’ section of the website you are able to select your mailing list preference. If you opt in we will collect your name and email address. This will be used for delivering emails and personalising the email. At any time you are able to opt out of receiving these emails by clicking unsubscribe on the email.

By purchasing from Hill Giftware Ltd t/a Hill Interiors we do not automatically opt you into our mailing list however we may need to speak to you in regard to your order.

We use Force 24’s Marketing Automation service to deliver emails. This service also gathers statistics on email opening and clicks to help us monitor the quality of our emails. For more information please see Force 24’s privacy policy at https://www.force24.co.uk/privacy/.

Social Media
Hill Giftware Ltd t/a Hill Interiors use social media to post messages about new products, special offers and events. We may reply to comments or questions you make to us on social media platforms. You may see adverts from us on social media services such as Facebook, Instagram, Pinterest, Twitter and YouTube that are tailored to your interests.

Depending on your settings and the privacy policies used by each social media platform we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising. Please ensure you tailor your settings for each platform that you use.

You can view each social media platforms privacy policy at:
Facebook - https://www.facebook.com/about/privacy
Instagram - https://help.instagram.com/519522125107875
Pinterest - https://policy.pinterest.com/en/privacy-policy
Twitter - https://twitter.com/en/privacy
Youtube - https://www.youtube.com/howyoutubeworks/user-settings/privacy/

Registering & Ordering With Hill Interiors
When you register with Hill Interiors we collect specific trading information that will be necessary for us to process orders for you. This will include but is not limited to contact and location details, Company Registration, VAT & EORI numbers, trading currency. This allows us to create you an account online and within our own internal software solution Caliq. Once you have registered with us you have provided consent for us to process your data and communicate account details to you. You will be provided with a username and password in order to log onto our website. Using these log in details you can view your account details on the website and place an order which will be passed from the website and into the Caliq system for processing. Alternatively, if you phone the head office or visit our showroom to place an order this will be placed directly into Caliq. If you place an order with one of our Sales Managers & Representatives at a trade show or in a direct meeting your order will pass through an application called Salespak (provided by Trisoft) before synchronising into Caliq. Hill Giftware Ltd t/a Hill Interiors use Caliq to manage the processing and despatching of your order and also to manage your customer account. Your contact details and order information are protected on a secure server using industry standard methods.

Delivery information is shared with carrier companies which may include DPD Local, Palletways, UPS, Parcelforce and other carriers that we recruit for specific deliveries. Your shipment and contact details are passed to these companies through secure integrations to assist with the delivery process only. You will be able to view the privacy policy for each of these carriers on their respective websites.

If you have opted out of marketing communications, we may still get in touch with you for legitimate interest purposes. For example we may email or telephone you to give you important information about your registration, the orders you’ve placed or to tell you about any specific changes in business practice.

No other data is shared to any other company unless we have a legal obligation or a legitimate reason to do so.

Our Service Providers
Hill Giftware Limited t/a Hill Interiors have verified that all of the companies which provide services to Hill Giftware Limited are GDPR compliant. If we choose to use other providers or services offered by third parties we will amend our privacy policy, name the provider or service and display how you can check their privacy policies. If we choose to terminate the relationship with a third party service provider then all data held between the two companies will be deleted as soon as possible.

You’re Rights Under GDPR
Under the General Data Protection Regulation you have every right to restrict or object our use of your personal data. You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email James Paul at [email protected] or write to James Paul (GDPR), Hill Interiors, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.

If you believe that any information we are holding on you is incorrect or incomplete please email or write to us and we will promptly correct or remove any information. Use the contact form at https://www.hill-interiors.com/contact/ to direct your query to the relevant department. We will have 30 days from that date to process this instruction.

Under GDPR you also have the right to be forgotten. You have the right to request any or all data we hold on you be deleted. To raise your right to do this email James Paul at [email protected] or write to James Paul (GDPR), Hill Interiors, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.

Hill Giftware Ltd t/a Hill Interiors do not use any automated decision making or profiling.

If you feel that Hill Giftware Ltd t/a Hill Interiors have failed to comply with any request in regard to GDPR you are able to make a complaint to the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/.

This policy was reviewed and amended on 22/04/2021 and will be reviewed on an annual basis unless an important amendment is required.

Modern Slavery Statement
This statement is made pursuant to section 54 of the Modern Slavery Act 2015, summarising our view and steps taken to ensure modern slavery is not taking place in our operations and supply chains. We do not meet the minimum requirement that requires us by law to release a statement and associated policy however we believe that modern slavery and human trafficking has no place in any walk of life let alone in a family run business like ourselves. We therefore wish to make this statement in support of this Act. 

As a business and a Board of Directors we are fully committed to playing our part in eradicating modern slavery. We firmly advocate for transparency and collaboration to eliminate the risks of modern slavery.

As a business we currently trade out of and perform work within 12 sites in the United Kingdom, purchasing goods and services from our supplier bases within the UK and throughout the world.

We believe that our trade with people across the countries we source from should have a positive impact, creating jobs and opportunities for people all over the world and in relation to this we have continuously review our policies and procedures, highlighting the requirements and expectations of our internal and external teams, customers and suppliers wherever required.

We also have a number of direct and indirect suppliers who support the business in many different ways, to support distribution, store, warehouse and head office, the scale of these supply chains and partner relationships, gives us the opportunity to promote respect for human rights and to make a positive impact on people’s lives.

In our own operations, the majority of our team members are employed on permanent contracts, we have processes and procedures to ensure legal compliance in all that we do, providing training and guidance for those involved in the recruitment and management of temporary and permanent recruitment.

The greatest risk of modern slavery exists for workers not in permanent employment. We are fortunate enough to require very little temporary staff but where it is required we work closely with our service providers, ensuring we have visibility of their policies, procedures and legal compliance in conjunction with the Gangmasters and Labour Abuse Authority (GLAA) and Stronger Together initiatives to reduce any associated risks, ensuring we are fully compliant with all legislation required.

Moving forward we will remain focussed on assessing any high risk areas and on raising awareness across all staff, from the management team through to everyone in our buying team to ensure all products are sourced and supplied responsibly and ethically.

Paul Nel
Commercial Director
Date 11th January 2019