Delivery & Returns
From the 1st May 2018 our carriage rates have changed for Mainland Great Britain customers.
All orders over the value of £500 are sent carriage free* via a 3 day delivery service via Palletways. Optional Next working day delivery is available at a charge of £10.
The minimum order/part order value which we are able to despatch is £200**. Orders with a value between £200 and £499.99 will be charged a £20 delivery fee and your order will be shipped out using Palletways 3 working day service. Optional next working day delivery is available at an additional cost of £10.
All orders are dispatched via Palletways as a trackable service. We aim to despatch all orders within 1 - 3 working days, alternatively you can request a specific day at checkout.
For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependent on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times.
As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days.
Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender (Hill Interiors) with the driver.
*Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carrier's standard rates.
** Please note our minimum order value is £500 for your first order with Hill Interiors, thereafter it will reduce to £200.
Please note: We do not offer a dropship delivery service to your customers.
At Hill Interiors we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery then please contact Rachel on 01845 567044 or via email to [email protected] in the first instance. All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being being arranged.
To apply for a refund please contact us, as all refunds must be agreed in writing.