Delivery & Returns

Delivery

PLEASE NOTE: Due to the UK Haulage Driver shortage issue we are currently unable to guarentee the delivery of palleted goods next day. This is a very fluid situation which is changing daily and is affecting every nationwide pallet delivery service. We are exploring all options at the moment.

Mainland Great Britain customers: All orders over the value of £500 are sent carriage free* via a 3 day delivery service via Palletways. Optional Next working day delivery is available at a charge of £10.

The minimum order/part order value which we are able to despatch is £200**. Orders with a value between £200 and £499.99 will be charged a £20 delivery fee and your order will be shipped out using Palletways 3 working day service. Optional next working day delivery is available at an additional cost of £10.

All orders are dispatched via Palletways as a trackable service. We aim to despatch all orders within 1 - 3 working days, alternatively you can request a specific day at checkout.

Hill Interiors can ship wholesale orders internationally. We can deliver to your chosen address or forward to a freight forwarder, which ever you prefer. We are currently trading using the EXW or DAP incoterms and can provide packing lists and commercial invoices with the shipment. Under EXW terms you 'the buyer' will make all the shipping arrangements and be responsible for customs declarations. Under DAP terms we will export the goods and pay the export custom fees. You 'the buyer' will be responsible for import custom fees & duties in your country. We advise that you are registered for VAT, have an EORI number and ideally a deferment account.

If you place the order online we do not add shipping at checkout as we will need to calculate and quote you shipping before the order is confirmed. We use a number of pallet services and fast parcel delivery services to get products to you as quickly as possible.

Please note that we are currently unable to ship dropship orders to the EU. This is because we are unable to make customs declarations on your behalf. We are looking at solutions for this so that we can resume dropshipping to overseas locations as soon as possible.

As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days.

Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender (Hill Interiors) with the driver.

*Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carrier's standard rates.

** Please note our minimum order value is £500 for your first order with Hill Interiors, thereafter it will reduce to £200. Dropship orders are treated separately, with no minimum order amount.
 

Returns

At Hill Interiors we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery then please contact Rachel on 01845 567044 or via email to [email protected] in the first instance. All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being being arranged. 

To apply for a refund please contact us, as all refunds must be agreed in writing.