How do I see the prices?

To view Hill Interiors current prices and place orders you must first register with us. Simply complete the form below and click the ‘Register’ button. Once we have reviewed your information you will be emailed a username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels, prices (individually and volume) and will allow you to place an order with us. This form will not allow you to apply for a 30 day credit account. You may only apply for a 30 day credit account after you have placed your first order with Hill Interiors.

What is the minimum order amount?

The current minimum order amount for your first order is £300 exclusive of VAT (This total can include both in and out of stock items). Once you have placed your first order of £300 or more, you will be given a unique login name and password where future "top up" orders will then be processed with a minimum of £100. We can not accept orders below £300 for your first order.

What are the delivery charges? Delivery Times?

For mainland Great Britain customers, all orders over the value of £300 are sent carriage free* via TNT or Parcelforce. Orders with a value of £200-299.99 will be charged £10 delivery and orders of £100-£199.99 will be charged £20 delivery. All orders despatched via TNT or Parcelforce will be sent using a next working day service/24 hour service. For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependant on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times. As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days. *Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carriers standard rates.

Can I specify delivery details & times?

Either TNT & Parcelforce will attempt to deliver your items on the next working day between 8am-6pm if you are on the British mainland. It may take a little longer if you are offshore or overseas and we may use another carrier. Unfortunately we are not able to be more precise with delivery times. If you have a specific requirement with delivery then please let us know before we despatch and we can try our best to fulfil that for you.

What if I cant pay by credit card? Other payment options?

Our sagepay card payment system is one of the most secure payment processing systems on the market. We have not had a sinlge problem with Sagepay so we can offer total security. No card details are stored on our system and Hill Interiors staff do not even see them. We have now added other payment options, including BACS and 30 day account options, if this is required, download, fill in and post an original copy of the 30 day account application form remembering to sign the back.

Damages

Hill Interiors will pack and send out your order from our warehouse in perfect condition. We use TNT or Parcelforce for shipment of parcels or pallets and they have a good quality service. On receipt of your delivery, you must inspect your pallets or parcels for any damages whilst the driver is there and before you sign for the delivery. If there are damages then either do not sign for the delivery or sign for 'as damaged'. We are not able to make any claim or replace damaged items unless the items have been signed for as damaged with the driver. Please email all queries regarding damages including photographic evidence to rachel@hill-interiors.com

Do Hill Interiors Dropship or deliver direct to the public?

Hill Interiors do not drop ship for people, it is too much hassle for a company of our size to send out individual items on a small scale. However, Sameday solutions (ask for Lee Dobinson) - 01767 317 315 collect from us every friday, so if you have a piece of furniture or several bits of furniture to deliver to one of your customers, open an account with them and advise them to pick it up from us. They charge £26 per metre square to deliver and book in the items with your customer. They have only eve had one damage in the last year, and know that everything they pick up is fragile expensive furniture. We have no problem labelling these items for you and preparing the packaging for sameday solutions. However, we do not accept any responsibility for damages once it has left our property, that it the risk you take. We reserve the right to remove this facility with no notice, it is designed as a service to our existing customers, but if we feel it is being abused, we will stop offering the service on an individual basis.

What does (MM) mean after a product?

Hill Interiors supplies a lot of products to the ITV programme 60 Minute Makeover to promote our Homeworks branding. all the items with (MM) have been on the programme or will be on the programme in the next few months.

What if an item is showing out of stock?

If an item is showing out of stock, there are two possibilities, it has either sold out and not being replcaded or there are more coming in. We have just added the "in soon" information to our website, this show how many of a certain product we have got on the way. If a product is not in stock or in soon, I would not bother ordering them as they are at the best 8 weeks away. If the product is showing in soon, order it and we will send it on to you when it has come into stock (phoning you first to book it in). YOU WILL NOT PAY FOR ANY ITEMS THAT ARE OUT OF STOCK UNTIL YOU ACTUALLY GET THEM. The payment is only taken off your card when our warehouse have made up your order and know everything is actually there, it is not all taken off your card by the website. We take care to check every item you pay for is recieved.

What is the difference between a trade account and a credit account?

When you fill in a trade account application form on our website, this is emailed to us, we check you are a trading company then reply by sending you a logon name and password for our website. This stage is to protect retailers by not allowing the public to see the trade prices. Once you have got the logon on name and password by email, you can see live stock information, prices and can place a trade order and pay by credit card. A credit account is when you would like us to send you stock and you pay for it in 30 days time If you require a 30 day credit account, please email rachel@hill-interiors.com and she will send you a credit account application form. Once you have filled it in, signed the back to agree to our terms, we will check your references and set you a credit limit.

Can i get further discounts?

Hill Interiors prices are very keenly priced. The only discount we can give is if you buy good quantities of our products. We have not figured out a good way to transfer this to our website at the moment, so i recommend contacting your local sales Representative who can visit you and look at giving you better prices for quantities. Alternatively, email your suggested order and company details (print your checkout) to sales.enquiries@hill-interiors.com with a breif note of what you are looking for and we will reply to you with any better prices we can offer.

I can get certain products cheaper elsewhere

Hill Interiors have a policy that will allow us to match or beat any quotes from other companies for our non exclusive products, either email or phone us to discuss.

I want one of these for myself but dont have a shop

If you email sales.enquiries@hill-interiors.com we will point you in the direction of your nearest stockist or if there is no one local, an online stockist.